Turn OTA Guests Into Your Direct Guests.
OTAs may introduce travelers to your hotel. StayNow helps you build the relationship that brings them back directly. Engage every guest with an AI Concierge, deliver better service throughout the stay, and generate future bookings at a fraction of traditional OTA costs.
Are You Building Guest Relationships—
or Renting Them?
Hotels spend significant commissions acquiring guests through third-party booking platforms. But when those guests return to the same platform for their next reservation, the hotel pays to acquire them again.
StayNow helps hotels build the guest relationship, continue the conversation after checkout, and convert future travel intent into lower-cost direct reservations.
From First Stay to Direct Relationship
StayNow connects guest experience and repeat booking in one continuous journey.
Engage the guest
Guests access your AI Concierge through a QR code, web link, Wi-Fi landing page, or digital communication channel.
Improve the stay
The concierge answers questions, shares hotel information, recommends services, handles common requests, and promotes relevant upgrades or amenities.
Build the relationship
StayNow captures guest preferences and engagement, with appropriate consent, so the relationship does not end at checkout.
Bring the guest back
When the traveler is planning another trip, StayNow helps them discover and book your hotel again through a lower-cost channel.
Your AI Concierge Before, During and After Every Stay
StayNow gives every guest instant access to a knowledgeable digital concierge, available around the clock.
The concierge helps guests:
- Learn about hotel amenities and policies
- Request services and communicate with the property
- Discover restaurants, attractions and local experiences
- Build and manage trip itineraries
- Receive personalized hotel recommendations
- Find relevant upgrades and hotel offers
- Return and book future stays
Hotel teams get:
- Fewer repetitive questions
- More revenue opportunities
- Stronger guest satisfaction
- A direct communication channel that continues beyond checkout
The Economics of a Booking
Traditional OTA
OTA controls discovery and communication
StayNow without PMS
StayNow generates the reservation
StayNow with PMS
Booking flows directly into hotel systems
Hotels gain access to a guest-engagement platform and a new booking channel designed to reduce dependence on high-cost third-party distribution.
Direct PMS Connections Available
More Than Guest Messaging.
A Customer-Retention Engine.
Reduce OTA dependency
Use OTAs to acquire new guests, then use StayNow to build the direct relationship.
Increase repeat bookings
Remain connected after checkout and make it easier for guests to return.
Lower distribution costs
Pay zero qualifying commission with a direct PMS connection or 10% without one.
Improve the guest experience
Immediate, personalized assistance throughout the stay.
Generate ancillary revenue
Promote upgrades, late checkout, food and beverage, experiences, amenities.
Save staff time
Automate routine questions while escalating important requests to hotel employees.
Strengthen first-party data
Build a permission-based understanding of guest preferences, interests, and travel behavior.
Launch in Four Simple Steps
Connect your hotel
Integrate your PMS or create a standalone StayNow partner account.
Activate your AI Concierge
Customize hotel information, amenities, policies, recommendations and offers.
Invite guests to engage
Place StayNow across pre-arrival messages, QR codes, Wi-Fi, the hotel website and in-room materials.
Convert engagement into loyalty
Continue the relationship after checkout and help returning guests book at a lower distribution cost.
What Our Partners Say
"Since implementing StayNow's AI Concierge, our front desk operations have become significantly more efficient. Guests are getting instant answers, and our team now spends more time delivering real hospitality instead of handling repetitive questions."
"What impressed us most is how naturally guests adopted it. They're asking questions, discovering local spots, and getting immediate responses. It feels like an extension of our team, not a tool."
"We've seen a noticeable improvement in our guest feedback. Issues are being addressed in real time, and positive experiences are translating into better online reviews."
"The biggest win for us has been efficiency. StayNow has taken a significant load off our front desk, especially during peak hours, without compromising the guest experience."
"We're seeing stronger guest satisfaction and better ratings, which ultimately impacts our revenue. It's rare to find something that improves both operations and perception at the same time."
"Guests are interacting with the AI more than we expected. It's helping them navigate the property and the area, and we're gaining insights into what they actually care about."
"We're seeing stronger guest satisfaction and better ratings, which ultimately impacts our revenue. It's rare to find something that improves both operations and perception at the same time."
"Our team feels less overwhelmed. Instead of being tied up with routine questions, they're able to focus on meaningful guest interactions."
"The setup was incredibly simple. Within a day, we had it live and guests were already using it. No disruption, just immediate value."
"It gives us an edge. Guests feel like the hotel is more responsive and modern, without us having to increase staffing."
"For the first time, we feel like we truly understand what our guests are asking for during their stay. That visibility is incredibly valuable."
$49/mo
per property, after a 30-day free trial
The core platform fee sits alongside our performance-based commission model. No setup fees. No charge for 30 days. Cancel anytime.
Start 30-Day Free TrialTurn OTA Guests Into Your Direct Guests.
Ready to build better relationships and lower your distribution costs?
Questions? Email us at admin@staynow.com